❓ Frequently Asked Questions (FAQ)
1. How can I track my order?
Once your order is shipped, you will receive an email/SMS with a tracking link.
You can also track it anytime from the ‘Track Order’ page.
2. What is your return policy?
We offer a 7-Day Return Policy for damaged, defective, or wrong products.
Returned items must be unused and in original packaging.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer COD, but with a partial payment requirement.
4. How long does delivery take?
● Metro Cities: 3–5 Days ● Other Locations: 5–7 Days Delivery times may vary during festivals or high-order periods.
5. Do you ship all over India?
No, NAP ships domastic with trusted couriers.
6. Can I cancel my order?
Orders can be canceled before shipment.
Once shipped, cancellations are not possible.
7. Are the nail products safe to use?
Absolutely! All NAP products are quality-tested, skin-safe, and suitable for professional and home use.
8. My order arrived damaged. What should I do?
Please share clear photos/videos within 24 hours of delivery on
tgvnailartproducts@gmail.com We will arrange a replacement or refund.
9. How do I contact customer support?
You can reach us via Email, WhatsApp, or our Contact Form.
Our team respond within 24 working hours.